Frequently Asked Questions

Shower is an AI-powered platform for building applications and websites by chatting with an assistant. Tell it what you want to build, and it generates working code, lets you preview it live, and publishes it under a shwr.app subdomain or your own custom domain. Shower is designed to complement Shopify and other commerce platforms with storefronts, landing pages, and lightweight plugins.

You do. You retain full ownership of the websites, applications, code, and content you create with Shower. Shower does not claim any ownership rights over your output. See section 5 of our Terms of Service for the full IP terms.

No. We do not use customer code, prompts, or generated content to train any AI model. Anthropic does not retain or train on data sent through our API integration with Claude. Other AI providers we use (Google Gemini for image generation, OpenAI for embeddings) are bound by similar API-tier no-training agreements. The full list is on our Subprocessors page.

We are GDPR compliant today. We are preparing for SOC 2 Type II and ISO 27001 certification, but we are not certified yet and do not publish a target date until an audit is formally under way. Our infrastructure providers (Vercel, Supabase, Cloudflare, Stripe) are themselves SOC 2 Type II and ISO 27001 certified. Full details are on our Security page.

Your project's files and database are stored in the region the project was created in: Europe or the United States. Unless you choose a region in Settings, a project created from North, Central or South America or the Caribbean gets the United States region while that region accepts new projects; every other project gets Europe. For a project in Europe, your database and your project files are stored in the European Union: the database runs on Supabase in the EU, and project files are stored in Cloudflare R2 storage restricted to the European Union. For a project in the United States region, the database your app uses runs on Supabase in the United States and the project files are stored in Cloudflare R2 storage restricted to the United States, while your account and the text of your chat history stay in the EU. Copies of project files and backups made before we switched storage on 27 September 2026 remain in our previous storage, which Cloudflare places in Western Europe (or eastern North America for projects in the United States region) on a best-effort basis without a jurisdiction restriction, until they are deleted. Some of the processing runs outside the EU. Our Subprocessors page lists each provider that processes your data. And a site you publish is delivered through a content delivery network, which keeps cached copies on servers in any country so pages load quickly wherever the visitor is. We do not control how long those copies are kept — our settings let one be served for up to a year without being re-checked, and we have no way to delete it on a schedule. What you store stays in those two regions, but copies of what you publish do not stay there. Transfers outside the EEA are protected by Standard Contractual Clauses.

You will have a 30-day window to export your project source code, assets, and other data via the platform export tools. After that window, your data is deleted within 30 days, and any websites published on shwr.app subdomains are taken offline. Backups containing deleted data are overwritten in line with normal backup rotation. Some records (for example billing data) are retained longer where required by law.

Email support@smoothly.dev for general questions and account issues. For security issues, use security@smoothly.dev. For active incidents, use incident@smoothly.dev.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and selected local payment methods through our payment processor, Stripe. All prices are denominated in euros (EUR). Invoices are available from your account dashboard.

Subscriptions are billed in advance and do not auto-prorate. You can cancel any time and will retain access until the end of your current billing period. We do not issue refunds for partial billing periods or unused credits. If you believe you have been charged in error, email support@smoothly.dev and we will investigate. EU consumers retain any statutory withdrawal rights that apply under applicable law.